• Home
• Contact Us
• Products
• Online Store
• Engineering
• TunerWire Live
• Cars

search:

Feedback from our customers - deal with the pros !

At The Tuners Group, we're not like some parts suppliers where you pay your money, and then wait until eventually your parts turn up.

We only sell the world's finest quality parts, so we aim to match the very high quality of our parts with very high quality customer service.

From:

• helping you select the right combination of parts for your car
• complimentary transit insurance of your parts at no extra cost
• fast and reliable shipping
• no mark ups of shipping fees
• full online tracking of all parts in transit, and
• high quality after sales service ...

we aim to be the best there is in providing the highest level of quality customer support and the highest level of professional quality customer service.

And while many companies make that claim, we back it up, day in day out, year after year, no matter where in the world you are located.

Don't just take our word for it though - see what our customers are saying about us !

Here are some comments received from some of our customers ...

---

Comment from James L., NSW Australia:

Thanks for the prompt response and great customer service.

It's great to have someone on the other end that can provide a complete response.

I have found with other importers, they either don't reply, don't give a clear reply or just use an automated response to queries which require a more detailed response.

In the case of The Tuners Group all my queries have been answered completely, clearly and in a prompt manner, so thanks for that.

---

Comment from Michael W, SA, Australia:

Again, your service is outstanding.

Quick replies to all inquiries, and equally importantly, being kept in the loop throughout the whole process.

I can say for certain that your service is the best I've experienced, regardless of the industry.

Products Ordered:

• Works Bell Short Boss
• ARC Titan Titanium Shift Knob

---

Comment from David M, Sydney Australia:

I have received the goods and i'm very impressed your service.

I wouldn't hesitate in recommending you to others.

Products Ordered:

• Works Bell Short Steering Boss Kit Hub Toyota Supra JZA80
• Works Bell Rapfix II Quick Release - Toshiki Yoshioka ToshiKing Collaboration Version
• Works Bell Special Edition Toshiki Yoshioka ToshiKing Steering Wheel
• Works Bell Flipper For Rapfix II Quick Release
• Works Bell Rapfix Key Lock System For Rapfix II Quick Release

---

Comment from Jared C., Queensland Australia:

Thanks heaps for your help.

This is the sort of service I'm happy to pay for ...

I have to say, out of all the retailers I've dealt with, The Tuners Group has been easily the best, no bull.

---

Comment from Michael W, SA, Australia:

I took delivery of the steering wheel this morning. It arrived undamaged and in perfect condition.

I'd like to thank you again for such impeccable service. I will have no hesitation recommending you to anyone interested in your services and products.

Products Ordered:

• Personal Neo Grinta Steering Wheel

---

Comment from James P, SA, Australia:

"Just a quick note to let you know I have received my order today.
Its all there and looks awesome,

Will send you some pics once car is finished.
Thanks again for your great service and support."

Products Ordered:

• Works Bell Rapfix GTC Hybrid Tilting Steering Wheel Quick Release


• Works Bell Short Steering Boss


• Works Bell Special Edition Toshiki Yoshioka ToshiKing Shift Knob

---

Comment from Jakob A., Germany:

"Your shop has a great customer service, because honestly i never got a personalized reply that quickly from one of the shops i placed my order.

Great shop and great service"

Products Ordered:

• Works Bell Short Steering Boss


• Works Bell Rapfix II Quick Release Yoshioka Collaboration Version


• Works Bell Bolt Pattern Conversion Spacer Adapter - Momo & Nardi Bolt Pattern

---

Comment from Jared C., Queensland Australia:

"Got my Works Bell Team Orange gear in good condition and excellent time.

Over 9000 points to the guys at The Tuners Group, their service and help was beyond exemplary, they were happy to go way above and beyond the usual 'pay online and product turns up' that some other retailers are like.

I'll definitely be purchasing from you guys again. :)

I won't be parting with my Team Orange Steering Wheel for love or money. Every time I get in my car, it's like awesome all over again.

It's probably the most needlessly opulent, yet most totally satisfying thing I've ever bought for my car."

Products Ordered:

• Works Bell Team Orange Collaboration Version Rapfix II Quick Release


• Works Bell Team Orange Steering Wheel


• Works Bell WARERA DACCHAKUHA No Car No Life Tee Shirt


• Works Bell Short Steering Boss


• Shift-I Shift Light System

---

Comment from John D., Australia:

"Thanks heaps for the follow up...awesome to see that some automotive businesses around still have good quality customer service :)

Very happy with everything so far and no doubt will be more than happy with the product.

Thanks once again"

Products Ordered:

• Works Bell Rapfix II Quick Release Yoshioka Collaboration Version

---

Comment from Bradley S., Australia:

Your service, willingness to help, and knowledge is second to none !

Again, thanks for your professionalism and extent of knowledge.